Please select from one of the following options in order to receive proper support quickly and efficiently:

1. BTS General Terms and Conditions
2. Find answers online - read our Frequently Asked Questions
3. Submit an email via our web form
4. Call our customer support center
5. Airline contact information

• About Best Travel Store
• How do I change or cancel an airline reservation
• How do I change or cancel other reservations
• What are airline ticket change and cancellation fees
• Can I change travelers' names on confirmed reservations
• Do I need to reconfirm my flight before departure
• What is covered in the Travel Guard travel insurance
• Are my in-flight seats guaranteed when booked online
• What documents are required to check-in for a flight
• Can I upgrade my airline ticket to a superior cabin
• Can I earn miles if purchasing restricted fares
• Low Fare Guarantee
• I lost my paper ticket and need a replacement
• How can I view my existing reservations
• How can I update my profile, including my e-mail and password
• View all other FAQ topics

We will try to respond to you within three business hours. Please note that we do not reply to requests for price quotations and service descriptions.

You cannot submit booking, cancellation or change request via e-mail. Please click on one of the following links for instructions on how we process change and cancellation requests for airline tickets and other travel services.

*We will only use your e-mail for this communication and will not share it with anyone.

If you have questions about an existing reservation or need immediate assistance with making a new reservation, call us at one of the following telephone numbers and have your reservation code ready (if available):

• Air reservations: 1-866-499-9287 (MON - FRI, 9 am - 5 pm PST, SAT, 10 am - 1 pm)
• Hotels existing reservations: 1-866-270-2849 (24/7). Give promo code 12202.
• Hotels new reservations: 1-888-254-0637 (24/7). Give promo code 12202.
• Car reservations: Click here for a list of rental companies' direct numbers
• Vacations existing reservations: 1-888-291-1613 (24/7). Give promo code 12202.
• Vacations new reservations: 1-888-254-0637 (24/7). Give promo code 12202.
• Last minute existing reservations: 1-888-656-8204 (24/7). Give promo code 12202.
• Last minute new reservations: 1-888-254-0637 (24/7). Give promo code 12202.
• Cruises: 1-888-518-6907 (24/7). Give promo code 12202.

Please note that some products and services are sold by Best Travel Store partners, over which we have no direct control.